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PRIVACY POLICY

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Last Updated: September 2026

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Studio Tenke respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how Studio Tenke ("Studio Tenke", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information when you visit or use our website at www.studio-tenke.com (the "Website"), contact us, request information, or purchase our products.

Studio Tenke is established in the Czech Republic. Our products are currently offered for sale through the Website to customers located in the United States.

This Privacy Policy is intended to address applicable privacy and data protection requirements in both the European Union / European Economic Area ("EU/EEA") and the United States, to the extent those laws apply to our processing activities and to you.

1. DATA CONTROLLER

Studio Tenke

U Smíchovského hřbitova 1387/11
150 00 Prague 5
Czech Republic

IČO: 75950898
VAT ID: CZ681865268

Email: hello@studio-tenke.com
Website: www.studio-tenke.com

Studio Tenke is the controller responsible for personal data processed in connection with the Website, customer orders, customer communications, and related business activities where applicable law designates Studio Tenke as the data controller.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

2.1 Contact and Order Information

We may collect:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • order information;

  • product and customization specifications;

  • payment and transaction information;

  • information required for delivery and customs clearance; and

  • other information necessary to process and fulfil your order.

We use this information to process orders, manufacture and deliver products, communicate with customers, provide customer support, administer warranties, and fulfil our contractual and legal obligations.

GDPR legal basis, where applicable

The legal basis may be:

  • performance of a contract;

  • taking steps at your request before entering into a contract; or

  • compliance with a legal obligation.

2.2 Customer Communications

When you contact us by email, through the Website, or through another customer service channel, we may collect and retain the information contained in your communication.

This may include:

  • your name;

  • email address;

  • contact information;

  • the contents of your communication;

  • order information; and

  • information relating to a complaint, warranty claim, or other request.

We use this information to respond to inquiries, provide customer support, manage complaints, administer warranties, and maintain appropriate business records.

GDPR legal basis, where applicable

Depending on the circumstances, the legal basis may be:

  • performance of a contract;

  • taking steps before entering into a contract;

  • compliance with a legal obligation; or

  • our legitimate interests in managing customer relationships and protecting our business.

2.3 Accounting, Payment, and Tax Information

We may process information relating to:

  • transactions;

  • invoices;

  • payments;

  • refunds;

  • tax information; and

  • accounting records.

We use this information to process payments, maintain financial records, comply with tax and accounting obligations, and meet other legal requirements.

GDPR legal basis, where applicable

The legal basis is generally compliance with a legal obligation and, where applicable, performance of a contract.

2.4 Website, Device, and Technical Information

When you visit the Website, we may collect certain technical information, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • referring website;

  • pages visited;

  • Website interactions;

  • approximate time and duration of visits; and

  • other technical or usage information.

Some of this information may be collected through cookies, pixels, analytics tools, advertising technologies, or similar technologies.

GDPR legal basis, where applicable

The applicable legal basis depends on the specific technology and purpose.

Where consent is legally required for a particular cookie, pixel, analytics tool, or advertising technology, we will obtain consent before activating that technology.

Where a technology is strictly necessary for the operation, security, or functionality of the Website, it may be used without consent where permitted by applicable law.

2.5 Fraud, Security, and Abuse Prevention

We may process technical, transaction, and account-related information to:

  • protect the Website;

  • prevent fraud;

  • detect abuse;

  • investigate suspicious activity;

  • maintain system security;

  • protect customers and our business; and

  • comply with applicable legal obligations.

GDPR legal basis, where applicable

The legal basis may include our legitimate interests, compliance with a legal obligation, or another applicable legal basis.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

  • processing and fulfilling orders;

  • manufacturing and delivering custom lighting products;

  • arranging international shipping;

  • facilitating customs clearance and import procedures;

  • communicating with customers about orders;

  • providing customer support;

  • handling complaints;

  • administering warranty claims;

  • processing payments and refunds;

  • maintaining accounting and tax records;

  • protecting our Website, systems, and business;

  • preventing fraud and misuse;

  • understanding Website usage;

  • improving the Website and customer experience;

  • measuring Website and advertising performance;

  • measuring advertising attribution;

  • sending marketing communications where legally permitted;

  • complying with legal and regulatory obligations; and

  • establishing, exercising, or defending legal claims.

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

The Website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used for purposes including:

  • essential Website functionality;

  • security;

  • remembering preferences;

  • analytics;

  • measuring Website performance;

  • understanding how visitors use the Website;

  • measuring advertising effectiveness;

  • attribution; and

  • advertising or retargeting, where permitted by applicable law.

Depending on the technology and applicable law, we may use services provided by third parties such as analytics providers and advertising platforms.

This may include Pinterest Tag or similar advertising and measurement technologies.

Where legally required, non-essential cookies and similar technologies will only be activated after obtaining the required consent.

You may manage your cookie preferences through the Website's cookie preference mechanism, where available, and through your browser settings.

Where required by applicable U.S. privacy law, Studio Tenke will provide applicable opt-out mechanisms for targeted advertising or similar regulated processing.

Studio Tenke honors Global Privacy Control (GPC) signals where required by applicable law.

5. SHARING OF PERSONAL INFORMATION

Studio Tenke does not sell personal information for monetary consideration.

However, certain disclosures of personal information to advertising or analytics providers may be considered "sharing," "targeted advertising," or another regulated form of processing under certain U.S. state privacy laws.

Where applicable law provides consumers with the right to opt out of such processing, Studio Tenke will provide the applicable opt-out mechanism.

We may share or disclose personal information with service providers and other third parties where reasonably necessary for the purposes described in this Privacy Policy.

5.1 Logistics and Shipping

We may share relevant information with:

  • FedEx;

  • UPS;

  • DHL;

  • other international carriers;

  • logistics providers;

  • customs brokers; and

  • other providers involved in delivery and import procedures.

This may include name, shipping address, telephone number, email address, order information, and information required for customs clearance.

5.2 Website and Infrastructure Providers

We may share information with:

  • hosting providers;

  • e-commerce platforms;

  • cloud service providers;

  • website service providers;

  • IT service providers;

  • payment processors; and

  • other providers necessary to operate and maintain the Website and our business.

5.3 Analytics and Advertising Providers

We may share certain information with analytics, measurement, and advertising providers for purposes such as:

  • website analytics;

  • advertising measurement;

  • conversion measurement;

  • attribution;

  • audience measurement; and

  • advertising, where permitted by applicable law.

This may include Pinterest and similar platforms.

The information shared depends on the specific technology, configuration, applicable law, and your cookie or privacy preferences.

5.4 Professional Advisers and Authorities

We may disclose personal information to:

  • accountants;

  • lawyers;

  • insurers;

  • auditors;

  • professional advisers;

  • governmental authorities;

  • courts;

  • regulators; and

  • other third parties where reasonably necessary for legal, regulatory, security, insurance, or business purposes.

We may also disclose personal information where required by law, legal process, court order, or governmental request.

5.5 Business Transfers

If Studio Tenke is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. INTERNATIONAL DATA TRANSFERS

Studio Tenke is established in the Czech Republic and may use service providers located outside the European Economic Area ("EEA"), including in the United States.

Where personal data protected by the GDPR is transferred from the EEA to a country outside the EEA, Studio Tenke will use an appropriate transfer mechanism where required by applicable law.

Depending on the circumstances, this may include:

  • an adequacy decision adopted by the European Commission;

  • the European Commission's Standard Contractual Clauses ("SCCs");

  • another legally recognized transfer mechanism; or

  • another lawful basis for an international transfer available under applicable data protection law.

The European Commission recognizes adequacy decisions and Standard Contractual Clauses among the mechanisms that may be used for lawful international transfers of personal data.

Where required, Studio Tenke will implement appropriate safeguards for international transfers.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account:

  • the nature of the information;

  • the purpose for which it was collected;

  • the relevant customer or business relationship;

  • applicable legal and accounting obligations;

  • warranty obligations;

  • applicable limitation periods; and

  • the need to establish, exercise, or defend legal claims.

Different categories of information may therefore be retained for different periods.

For example:

Orders, Invoices, and Accounting Records

These may be retained for the period required by applicable tax, accounting, and legal requirements.

Warranty and Product Records

These may be retained for as long as reasonably necessary to administer warranties, resolve disputes, comply with legal obligations, and protect against product-related claims.

Customer Communications

These may be retained for as long as reasonably necessary to manage the customer relationship, resolve complaints, administer warranties, and establish or defend legal claims.

Marketing Information

Marketing information will be retained in accordance with applicable law, your preferences, and our internal retention procedures.

Analytics and Cookie Information

Retention periods may vary depending on the particular technology and configuration.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable and required by applicable law.

8. YOUR PRIVACY RIGHTS — EU / EEA

Where the GDPR applies, you may have the following rights, subject to applicable legal conditions and exceptions:

  • the right to access your personal data;

  • the right to correct inaccurate or incomplete personal data;

  • the right to request erasure of personal data;

  • the right to request restriction of processing;

  • the right to data portability;

  • the right to object to certain processing;

  • the right to withdraw consent where processing is based on consent; and

  • the right not to be subject to certain automated decision-making, where applicable.

You may exercise your rights by contacting:

hello@studio-tenke.com

We may need to verify your identity before processing certain requests.

Where applicable, you also have the right to lodge a complaint with a competent data protection supervisory authority.

In the Czech Republic, the relevant supervisory authority is:

Office for Personal Data Protection
Úřad pro ochranu osobních údajů

9. YOUR PRIVACY RIGHTS — UNITED STATES

Depending on your state of residence and applicable U.S. privacy law, you may have certain rights concerning your personal information.

These rights may include:

  • the right to know or access personal information;

  • the right to request correction of inaccurate personal information;

  • the right to request deletion of personal information;

  • the right to obtain information about certain categories of personal information collected, used, or disclosed;

  • the right to opt out of certain targeted advertising or other regulated processing;

  • the right to appeal certain decisions concerning privacy requests; and

  • other rights provided by applicable state law.

The availability and scope of these rights vary by state and may be subject to legal exceptions.

To submit a privacy request, contact:

hello@studio-tenke.com

We may need to verify your identity before processing a request.

Where applicable law provides an appeal right, we will provide the applicable appeal process.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, Studio Tenke may send promotional or marketing communications to customers or individuals who have requested information about our products.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the relevant communication.

Unsubscribing from marketing communications does not affect transactional or service-related communications necessary to fulfil an order, administer a warranty, respond to a request, or provide other requested services.

Where consent is required by applicable law, Studio Tenke will obtain the required consent before sending marketing communications.

11. DATA SECURITY

Studio Tenke takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, secure service providers, technical safeguards, and organizational procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of personal information.

12. CHILDREN'S PRIVACY

The Website and our products are intended for adults.

Studio Tenke does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Studio Tenke in circumstances where such collection was not permitted, please contact us at:

hello@studio-tenke.com

13. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, platforms, or services.

Studio Tenke is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. CHANGES TO THIS PRIVACY POLICY

Studio Tenke may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;

  • Website functionality;

  • service providers;

  • technologies;

  • products and services; or

  • applicable legal requirements.

The updated version will be posted on the Website together with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

15. CONTACT US

If you have questions about this Privacy Policy, our processing of personal information, or your privacy rights, please contact:

Studio Tenke

U Smíchovského hřbitova 1387/11
150 00 Prague 5
Czech Republic

Email: hello@studio-tenke.com
Website: www.studio-tenke.com

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